The topics covered in this introductory course are designed to build basic skills and knowledge regarding conflict management and mediation. Conflict resolution and mediation are viewed as processes for bridging differences by enabling conflicted parties to create mutually satisfactory solutions. The goal of conflict resolution and mediation is to restore peace and harmony to individuals, situations, and communities.

In family conflict, the goals may be to assist the parties to resolve conflict and sustain relationships whenever possible. The processes involved can produce growth and healing and resolve differences with integrity. The processes can also enhance an individual’s sense of belonging and identity while strengthening relationships between conflicting parties.

The use of conflict resolution processes to resolve disputes is rapidly growing in popularity with employers, schools, families, couples, neighborhoods and communities. Becoming an experienced mediator takes much study and practice, yet is often a natural fit for social workers and other mental health professionals.

1. The reader will learn to identify the sources of conflict and styles of conflict resolution.



2. The reader will learn the principles of mediation.



3. The reader will learn to identify four methods of dispute resolution.



4. The reader will learn about the Five-Step Conflict Resolution Process.



5. The reader will learn how to apply the five steps to the mediation process.