Online Policy: The online course prices are valid beginning April 6, 2009.  There will be no discount, refunds, or credits given for classes bought before April 6, 2009.

A written request for the registration fee must be made prior to the registrant taking the course final exam and within sixty days of making the payment.

1. A written refund request must include the following information:
   Full name of registrant
   Registrant's email address
   Course title and number
   Date and type of payment
   Reason for refund request.
   


2. This written refund request must be received by the NASW California Chapter CE Program within sixty days of purchase.
   
   
3. Please email the refund request to naswleg@naswca.org or fax the written request to (916) 442-2075.
   
   
4. The CE Program Director will evaluate the merits of the request, and if deemed appropriate, will refund the original amount minus a $12.00 processing fee.
   
   
5. Refunds are not approved if received sixty (60) days after receipt of payment or after the final course exam is taken.
   
   
6. Refund requests will be processed within 14 days of receipt.
   
   
7. Any request received sixty (60) days after the receipt of payment or after the final course exam is taken, will be treated as a complaint.

NASW-CA Chapter Online Complaint Process

Complaints must be received in writing and will be evaluated on a case by case basis by the CE Program Director.

1. A written complaint must include the following information:
   Full name of registrant
   Registrant's email address
   Course title and number
   Date and type of payment
   Details of complaint.
   
   
2. Please email the written complaint to naswleg@naswca.org or fax this complaint to (916) 442-2075.
   
   
3. Complaints will be processed within 14 days of receipt.