Refund Policy

A written refund request must be filed within 15 days of purchase and prior to completing the course’s post-test. 

1. Written refund requests must include the following:
   
   Full name of registrant
   Registrant's e-mail address
   Course title and number
   Date and amount of payment
   Reason for refund request
   


2. Email refund request to louis@naswca.org.
   
   
3. The chapter reviews refunds within 15 working days of receipt. If the refund request is approved, a $12.00 administrative fee will be assessed before refunding the course registration fee.
   
   
4. Refunds received more than 15 days after receipt of payment or after the course's post-test is completed will not be approved.
   
   

Grievance Policy

1. Registrants filing a written complaint or grievance with the chapter must include the following information:
   
   Full name of registrant
   Registrant's e-mail address
   Course title and number
   Description of complaint or grievance
   
   
2. Email the written complaint or grievance to louis@naswca.org.
   
   
3. All grievances will be directed to the chapter's director of online continuing education.
   
   
4. The chapter has 15 working days from the receipt of the written grievance to review, investigate, and respond.
   
   
5. Responses will be made in writing and sent by email.