Online Policy: The online course prices are valid beginning April 6, 2009. There will be no discount, refunds, or credits given for classes bought before April 6, 2009.
NASW-CA Chapter Online Refund Policy:
A written request for the registration fee must be made prior to the
registrant taking the course final exam and within sixty days of making the
payment.
- A written refund request must include the following information:
Full name of registrant
Registrant's email address
Course title and number
Date and type of payment
Reason for refund request.
- This written refund request must be received by the NASW California
Chapter CE Program within sixty days of purchase.
- Please email the refund request to naswleg@naswca.org
or fax the written request to (916) 442-2075.
- The CE Program Director will evaluate the merits of the request, and
if deemed appropriate, will refund the original amount minus a $12.00
processing fee.
- Refunds are not approved if received sixty (60) days after receipt
of payment or after the final course exam is taken.
- Refund requests will be processed within 14 days of receipt.
- Any request received sixty (60) days after the receipt of payment or
after the final course exam is taken, will be treated as a complaint.
NASW-CA Chapter Online Complaint Process
Complaints must be received in writing and will be evaluated on a case
by case basis by the CE Program Director.
- A written complaint must include the following information:
Full name of registrant Registrant's email address Course title and
number Date and type of payment Details of complaint.
- Please email the written complaint to naswleg@naswca.org
or fax this complaint to (916) 442-2075.
- Complaints will be processed within 14 days of receipt.
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